Refund Policy

This Refund Policy applies to paid purchases and subscriptions for the GeoRetina Chat2Geo platform (“the Service”). It should be read together with our Terms and Conditions and Privacy Policy.

GeoRetina does not offer a general refund period. Paid subscriptions and purchases are non-refundable except where required by applicable law or where GeoRetina approves a refund for a specific billing or service issue.

Refund requests may be reviewed case by case for issues such as duplicate charges, incorrect billing, payment processing errors, or a verified technical issue that prevents access to the paid Service.

You may cancel a subscription to prevent future renewal charges. Canceling a subscription does not automatically refund past charges.

If a plan is upgraded, downgraded, or changed during a billing cycle, any refund or credit will be handled according to the payment records and adjustment options available through the applicable payment processor.

Refunds may be declined when there is no billing error or verified service access issue, when there is evidence of abuse or misuse of the Service, or when access has been terminated due to violation of our Terms and Conditions.

This policy does not limit any mandatory consumer rights or statutory rights that may apply in your jurisdiction.

To request a refund review, contact GeoRetina through our contact page. Please include the email address used for the purchase, the order reference if available, and a brief reason for the refund request.

We may ask for additional information to locate the transaction, confirm account ownership, or understand the issue with the Service.

Once a refund is approved and processed, timing depends on the payment method, payment provider, and issuing bank. Card refunds commonly take several working days to appear on the customer account, while other payment methods may follow different timelines.

We may update this Refund Policy from time to time. If we make material changes, we will update the “Effective Date” or “Last Updated” date on this page.